“It's not always necessary to be strong, but to feel strong.”
(Jon Krakauer, Into the Wild)

Welcome to Person Centred Services. Our focus is on putting you, and your needs at the centre of everything that we do, giving YOU Choice and Control over YOUR services and supports.

 

Person Centred Services is committed to providing quality, safe and individualised support to every person who uses our services. We have rigorous policies and procedures in place promoting the rights, self-determination, safety, and protection of the people we support.

 

On entering into this Service Agreement, both Person Centred Services and the client agree that this Service Agreement is made in the context of the National Disability Insurance Scheme (NDIS), which that aims to:

 

• Support the independence and social and economic participation of people with disability, and

• Enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

 

 

Types of services available

 

Person Centred Services provide a range of support services to assist you in getting the support you need, and to build your capacity.

 

Services include:

 

• Support Coordination

• Support Work

• Psychosocial Recovery Coaching

• Counselling

 

 

What you can expect from Person Centred Services

 

We believe that everyone has the opportunity and the right to live their best life, and to work towards and be supported to achieve their hopes and dreams.

 

Our commitment to you is reflected in the values and ‘ways of working’ that Person Centred Services is based on:

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Provider and client responsibilities

 

Responsibilities of Person Centred Services (the provider)

 

When providing services to you Person Centred Services agrees to:

1. Help you to identify and select services and supports which align with your goals, needs and preferences

2. Work with you to review and change the provision of supports if required over time

3. Communicate openly and honestly with you

4. Always treat you with courtesy and respect

5. Discuss your available options and your preferences on decisions about how supports are provided

6. Provide you with information about raising any complaints or concerns you may have

7. Listen to your feedback and seek to resolve problems quickly

8. Make every effort to protect your privacy and confidentiality.

9. Provide supports in a manner which is consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law.

 

Your responsibilities (the participant)

 

When requesting and receiving services you agree to:

1. Inform Person Centred Services about how you would like the supports to be delivered to meet your needs

2. Treat Person Centred Services with courtesy and respect

3. Talk to Person Centred Services if you have any concerns about the supports being provided

4. Provide at least 24 hours’ notice if you cannot make a scheduled appointment (see cancellation policy below)

5. Advise Person Centred Services of any changes to your select Plan Manager (if applicable)

6. Give Person Centred Services the required notice if you need to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information), and

7. Let Person Centred Services know immediately if your NDIS plan is suspended or replaced by a new NDIS plan or if you stop being a participant in the NDIS.

 

Cost for services:

 

Services and supports provided by Person Centred Services will be charged using an hourly rate, which is based on the NDIS Price Guide applicable at any given time for the service or support provided. Charges will be based on time spent undertaking support, and may include periods less than an hour, which will be charged at a pro-rata amount.

 

There is no minimum time for Support Coordination and Psychosocial recovery coaching services, however, a minimum two (2) hour support period applies to each instance of support provided for support work and mentoring. Counselling Services will be provided in hourly blocks or as agreed.

 

Payment will be made using the approach funding category based on your approved NDIS plan and NDIS guidelines.

 

As well as direct service provision provided in person or over the phone and online, the following support items will be charged:

 

• Non-Face-to-Face Support Provision (research, planning and provider engagement to investigate and arrange supports)

• Provider travel (Travel to and from appointments)

• Participant transport and Activity based transport

• Short Notice Cancellations (see below)

• NDIA and client requested, and, plan review report preparation

 

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Payment:

 

In agreeing to this Service Agreement, you agree to nominate Person Centred Services to provide services to you as outlined in this service Agreement.

 

Person Centred Services will send an invoice for services and supports provided to either your nominated plan management company or yourself, with payment to be made within a reasonable time (maximum 14 days).

 

 

Cancellation Policy:

You must give 24 hours’ notice if you cannot attend a scheduled appointment or participate in scheduled supports. If less than 24 hours’ notice of cancellation is provided, the scheduled services or support will be billed from the relevant funding in your NDIS plan.

 

Changing the Agreement:

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The Person Centred Services Service agreement is a perpetual agreement and does not need to be renewed, however, If there are any aspects of this Service Agreement which you would like changed or clarified, please speak to Person Centred Services, and we will work with you to address your needs.

 

 

Ending the Agreement:

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Should either you (the participant) or Person Centred Services (the provider) wish to end the Service Agreement they must give 1 months’ notice.

 

This notice may be waived upon mutual agreement of you and Person Centred Services.

 

Feedback, complaints, and disputes:

 

If you are dissatisfied or unhappy with the service, or any aspect of the Services or Supports provided by Person Centred Services, we encourage you to speak to us and we will seek to address your concerns.

 

If you are still not satisfied or if you do not want to talk to raise this directly with us, you can contact the National Disability Insurance Scheme by calling 1800 800 110 or the NDIS Quality and Safeguard Commission on 1800 035 544.

 

 

Accepting this agreement:

 

Details about how to accept this Service Agreement and providing your consent for Person Centred Services to speak and act on your behalf and share necessary information with others will be provided to clients when the service agreement is discussed.

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